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Be one of the first to see our new inspirational movies and also receive inspirational stories from Simple Truths.
The Dash by Linda Ellis and Mac Anderson
Friends by BJ Gallagher
First Thing Every Morning by Lewis Timberlake
Oil For Your Lamp by BJ Gallagher and Lisa Hammond
Attitude Is Everything by Vicki Hitzges
Eat That Frog! by Brian Tracy
Stress Is A Choice by David Zerfoss
The Heart Of A Teacher by Paula Fox
Own Your Dreams by John C. Maxwell
Become a Simple Truths VIP
212° The Extra Degree by Sam Parker and Mac Anderson
212° Service by Mac Anderson
The Simple Truths Of Service Inspired by Johnny The Bagger
Pulling Together by John Murphy
Finish Strong by Dan Green
Inspiration 365 by Zig Ziglar
Seven Choices for Success and Significance by Dr. Nido Quebin
The Strangest Secret by Earl Nightingale
Motivational Quotes by Mac Anderson
Change Is Good, You Go First by Mac Anderson
"Great beginnings are not as important as the way one finishes."
- Featured on the print Great Beginnings.
"At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree...makes all the difference."
- Featured on the print 212°, The Extra Degree.
"In the middle of every difficulty...comes opportunity."
- Featured on the print Fern.
"It's not what you look at that matters, it's what you see."
- Featured on the print Imagination.
"We make a living by what we get. We make a life by what we give."
- Featured on the print Warm Sunbeams.
"A leader's job is to look into the future and see the organization not as it is, but as it can be."
- Featured on the print A Leader's Job.
About the Book:
The 9 ½ Principles of Innovative
Service, by international bestselling author Chip Bell,
provides an engaging instruction manual and inspirational guide for
making service an experience that causes your customers to swoon,
smile, and sing your praises.
Value-added has been the service solution for
many service exemplars. But tough economic times call for a brand
new approach—value-unique service. It is not about addition—adding
more than customers expect; it is about a unique and unexpected
creation. This refreshingly novel brand of service will leave you
customers more than cheaply entertained—it leaves them awed and
“This book has a lot of heart,” wrote world
famous author Ken Blanchard. New York Times bestselling
author Marshall Goldsmith called it, “A fun book that will turn on
the imagination and turn up the passion for everyone who reads
Downloadable Discussion Guide:
Are you using The 9 ½ Principles of
Innovative Service as part of your next training event or team
meeting? Our free leader’s discussion guide is the perfect
companion to the book and movie, and will help you get the most of
your event. Included are discussion points and questions that will
help your team focus on:
Author: Chip Bell
Pages: 112 pages
Size: 6.5 " x 6.5"
Quantity Discounts Available:
Need more copies? Call
1-800-900-3427 for pricing and availability.
Review and Praise:
“Chip Bell lavishes us with far more than
nine-and-a-half ways to make any customer encounter unique. This
book is full of fun stories that will inspire you to add your own
special touch to service.” —Daniel H. Pink, author of To
Sell is Human, Drive, and A Whole New Mind
“Full of true stories that will inspire you to
delight your customers; this little book has a lot of
heart.”—Ken Blanchard, coauthor of the bestselling The One
Minute Manager® and Trust Works!
“A fun book that will turn on the imagination and
turn up the passion for everyone who reads it.”—Marshall
Goldsmith, New York Times bestselling author of Mojo
and What Got You Here Won’t Get You There
“Chip Bell’s words light up the pages of this
wonderful book, and his ideas will light up your
business!”—B.J. Gallagher, author of The Power of Positive
DOING and the international bestselling A Peacock in the
Land of Penguins
“A wonderfully well written book that’s easy to
read with great stories and 9 ½ actionable ideas to create
extraordinary customer experiences.”—Dr. Tony Alessandra,
Hall-of-Fame Keynote Speaker and author of The Platinum
“If you want innovative service to be a way of
life in your business, make sure this quick and thoroughly
enjoyable read gets in the hands of every brand
ambassador.”—Kevin and Jackie Freiberg, bestselling authors
of Nanovation and Guts!
“Yet again, Chip Bell has given us a practical
and powerful call to service leadership—which, as he so
convincingly articulates, may start from the enlightened top but is
always delivered by the empowered frontline.”—Betsy Sanders,
former Nordstrom VP and general manager and bestselling author
of Fabled Service
“I run a company that teaches Fortune 100 CEOs
how to improve their customer service. I always leave my clients
with two books—Nice Companies Finish First (which is the one I
wrote) and any book by Chip Bell.”—Peter Shankman Founder,
“Chip Bell has delivered a small book with big
ideas that require YOU to take action. Use this book if you want to
forge results.”—Chris Brogan, publisher Owner
About the Author:
CHIP BELL, a senior partner with the Chip Bell Group, is
the author numerous national and international bestselling books
and has served as consultant, trainer, or speaker to some of the
most renowned brands in the world including Ritz-Carlton Hotels,
Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz,
Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and
Universal Orlando. The 9½ Principles of Innovative Service
can help you become the subject of glowing remarks from your
customers via word of mouth and word of mouse (or touchpad!).
Chip Bell is the founder of The Chip Bell Group
and manages their office near Atlanta. Prior to starting the firm
in early ‘80s, he was Director of Management and Organization
Development for NCNB, now Bank of America. Dr. Bell holds graduate
degrees in organizational psychology and human resource development
from Vanderbilt University and the George Washington
Makes a difference
From Bill K of san mateo, California on 2/6/2014.
Enjoyed the book and it generated a lot of enthusiasm on my part. I am giving it to a number of people that I work with to read.I hope it will do the same for them.
Realistic, practical, and challenging
From Mark Einersen of Locust Grove, Georgia on 11/20/2013.
Very useful insights that can improve any service-oriented organization. I am purchasing copies for staff, leaders and volunteers at our church to help us create a world-class guest experience every week for adults and kids, with a special focus on our VIPs (first-time guests). Definitely recommend this book for it's practicality and helpful questions to think through in any organization.
From Karen Grace of Jackson, Tennessee on 11/7/2013.
This book was sent to me. I read it and was so excited I asked my employer to purchase it for a team of our staff to read and develop a customer service in-service for our staff. They are excited and are developing a series of in-services because there is so much great information in this book.
Great reminder of what businesses have lost
From Gary Balser of TELLICO PLAINS, Tennessee on 11/7/2013.
This book was a great reminder for a seasoned marketing business man how to serve your customers, friends, and those you interact with daily.I gave another copy to our executive Pastor in our contemporary church and he is pouring through it so we can use the prinicples for not only our vistors but also for our members to have "Remarkable" expereinces every week.This is perfect for the churches striving to reach the next generation.
9-1/2 Principles of Innovative Service
From Mary Beth Lemoine of Marietta, Georgia on 9/24/2013.
Excellent. Loved reading it. Thanks.
From Tom Berger of Charlotte, North Carolina on 9/24/2013.
Once again, the leading authority on the topic of Client Service has given us new Guideposts... I have kept this book with me to remind myself that it is by serving others that my team wins! Lessons taught and Meaningful anecdotes told as only Chip Bell can tell them... for business and for life.
Don't Miss This Book!
From Crystal Walker, PHR of Statesville, North Carolina on 9/24/2013.
This book is a must read! Working in HR, the only product our team offers is Customer Service and this book has captured the essence of how to practice that! I have know Chip for some time and this book is one of his best!
It's Just That Simple!
From Karl Speak of Minneapolis, Minnesota on 9/16/2013.
I know Chip Bell. Chip Bell knows all about customer service. Read this book and you will know the importance and power of great customer service. As Chip has taught us for many years, great customer service has more to do with attitude and a willingness to serve than technique. Everyone is capable of delivering great customer service and Chip's anecdotes and aphorisms provide us the simple inspirations needed to step up and serve customers that will enrich every employee's day-to-day work.
From Susan Oldham of Spartanburg, South Carolina on 9/11/2013.
Chip has done it again with his newest book.......core principles cleverly packaged in a book that both impassions and delights! As a keen conversation piece, this book should hold a spot on every Board room conference table, on every manager's desk, and in every customer rep's cubicle! An easy, fun, "story rich" read for everyone wanting to raise the bar on customer loyalty!
Best Holiday Gift for Every Customer
From Mari Pat Varga of Chicago, Illinois on 9/10/2013.
Every year I struggle with what token of appreciation I could give my clients for the holidays. Chip Bell made it easy for me this year with his new "The 9-1/2 Principles of Innovative Service." It's a small package but one that is chocked full of great ideas, wise perspectives, engaging anecdotes and humor. It is the perfect stocking stuffer or thank you gift. No one knows more about creating an amazing customer experience that Chip Bell. Bravo!
9 1/2 principles....
From A.Martin Bruehl of Huntington, New York on 9/7/2013.
surprisingly useful! well worth the cost. Thanks
From Rebecca Henderson of Johnson City, Tennessee on 8/30/2013.
I love, Love, LOVE this little book....don't let the small size lead you to believe that the message is small, because it's not. Dr. Bell has absolute filled this book with tons of examples culled from his life experiences. If you're looking for more business, this is a book you've got to read pronto!
Another Gem from Chip Bell
From Catherine Glawson of Asheville, North Carolina on 8/30/2013.
What a fabulous book! From the intriguing title to the practical step by step to the creative and inspiring ideas, ‘The 9 1/2 Principles of Innovative Service” is a gem. Chip Bell never ceases to amaze in how he can light the fire of customer service again and again. This is not only a great read however a wonderful gift for both employees and customers. I highly recommend it!!
Highly Recommended, BUT...
From Jack Malcolm of Fort Lauderdale, Florida on 8/21/2013.
I have a dilemma in writing this review. I enjoyed the book, as I have Chip's other books. It's well-written, it's inspirational, and it makes excellent sense. My problem is that I make a living training salespeople, and if every company followed the principles in this book, there would be no need for salespeople, because no one would ever lose customers. So please tell Chip to quit writing these.
9 1/2 Principles of Innovative Service
From Tony D'Amelio of Stamford, Connecticut on 8/21/2013.
It's hard to believe such a small book could contain so much great wisdom and advice. Chip Bell has outdone himself. I have been a fan of his work for many years. He expands on a series of simple ideas in such an engaging way - he creates a road map for individuals and organizations looking for inspiration to ratchet up the customer experience. This book will spark people into action. It's already had a big impact on me.
Entertaining and Inspiring
From Amy Driehorst of Temperance, Michigan on 8/20/2013.
I spent many years in retail sales and management--at a time when we aimed for personal service and attention to detail. Those days seem long gone. At least they did until I read Chip's book! It inspires a level of service rarely found today and the best part is it removes the excuse that companies don't have the budget or staff to provide true customer service. His ideas will ignite a spark to let service providers everywhere know that the power to make their customers swoon, smile and sing their praises lies within themselves!
Absolute Must Read!
From John Patterson of Atlanta, Georgia on 8/19/2013.
Chip Bell has done it again! 9 1/2 Principles of Innovative Service is a spectacular “how to” book for creating an experience that makes today’s tough customers swoon with delight! Drawing on his over 30 years of consulting with some of the most innovative brands in the world – Ritz Carlton Hotels, Harley Davidson, USAA, etc.- Chip has created a very real world guide with great strategies for delivering value unique experiences to deal with the increased expectations all customer possess today. It is an especially enjoyable read with all of Chip’s great stories which help the reader remember what it takes to deliver innovative service. 9 1/2 Principles of Innovative Service is a practice-focused blueprint and creativity-building workbook that includes tips for delivering an unexpectedly positive experience that drives loyalty from today’s picky and fickle customer. This simple book is full of remarkable nuggets for wowing customers and is absolutely Chip Bell at his best. It is a must read for all!
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