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The Dash by Linda Ellis and Mac Anderson
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The Simple Truths Of Service Inspired by Johnny The Bagger
Pulling Together by John Murphy
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Inspiration 365 by Zig Ziglar
Seven Choices for Success and Significance by Dr. Nido Quebin
The Strangest Secret by Earl Nightingale
Motivational Quotes by Mac Anderson
Change Is Good, You Go First by Mac Anderson
"Great beginnings are not as important as the way one finishes."
- Featured on the print Great Beginnings.
"At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree...makes all the difference."
- Featured on the print 212°, The Extra Degree.
"In the middle of every difficulty...comes opportunity."
- Featured on the print Fern.
"It's not what you look at that matters, it's what you see."
- Featured on the print Imagination.
"We make a living by what we get. We make a life by what we give."
- Featured on the print Warm Sunbeams.
"A leader's job is to look into the future and see the organization not as it is, but as it can be."
- Featured on the print A Leader's Job.
Look Inside the Book
The 9 ½ Principles of Innovative Service, by international
bestselling author Chip Bell, provides an engaging instruction
manual and inspirational guide for making service an experience
that causes your customers to swoon, smile, and sing your
Value-added has been the service solution for many service
exemplars. But tough economic times call for a brand new
approach—value-unique service. It is not about addition—adding more
than customers expect; it is about a unique and unexpected
creation. This refreshingly novel brand of service will leave you
customers more than cheaply entertained—it leaves them awed and
“This book has a lot of heart,” wrote world famous author
Ken Blanchard. New York Times bestselling author Marshall Goldsmith
called it, “A fun book that will turn on the imagination and turn
up the passion for everyone who reads it.”
By Chip Bell
Hardcover Book, 112 pages, 6.75" x 6.75"
Dr. Chip Bell, a senior partner with the Chip Bell
Group, is the author numerous national and international
bestselling books and has served as consultant, trainer, or speaker
to some of the most renowned brands in the world including
Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb,
Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture,
Lockheed-Martin and Universal Orlando. The 9½ Principles of Innovative
Service can help you become the subject of glowing remarks
from your customers via word of mouth and word of mouse (or
Chip Bell is the founder of The Chip Bell Group and
manages their office near Atlanta. Prior to starting the firm in
early ‘80s, he was Director of Management and Organization
Development for NCNB, now Bank of America. Dr. Bell holds graduate
degrees in organizational psychology and human resource development
from Vanderbilt University and the George Washington
Others Are Saying
“Chip Bell lavishes us with far more than nine-and-a-half ways
to make any customer encounter unique. This book is full
of fun stories that will inspire you to add your own special touch
to service.” —Daniel H. Pink, author of To Sell is Human,
and A Whole
“Full of true stories that will inspire you to delight your
customers; this little book has a lot of heart.”—Ken
Blanchard, coauthor of the bestselling The One Minute Manager® and
“A fun book that will turn on the imagination and turn up the
passion for everyone who reads it.”—Marshall Goldsmith,
Times bestselling author of Mojo and What Got You Here Won’t Get You
“Chip Bell’s words light up the pages of this wonderful book,
and his ideas will light up your business!”—B.J.
Gallagher, author of The Power of Positive DOING and the
international bestselling A Peacock in the Land of Penguins
“A wonderfully well written book that’s easy to read with great
stories and 9 ½ actionable ideas to create extraordinary customer
experiences.”—Dr. Tony Alessandra, Hall-of-Fame Keynote
Speaker and author of The Platinum Rule®
“If you want innovative service to be a way of life in your
business, make sure this quick and thoroughly enjoyable read gets
in the hands of every brand ambassador.”—Kevin and Jackie
Freiberg, bestselling authors of Nanovation and Guts!
“Yet again, Chip Bell has given us a practical and powerful
call to service leadership—which, as he so convincingly
articulates, may start from the enlightened top but is always
delivered by the empowered frontline.”—Betsy Sanders, former
Nordstrom VP and general manager and bestselling author of Fabled
“I run a company that teaches Fortune 100 CEOs how to improve
their customer service. I always leave my clients with two
books—Nice Companies Finish First (which is the one I wrote) and
any book by Chip Bell.”—Peter Shankman Founder,
“Chip Bell has delivered a small book with big ideas that
require YOU to take action. Use this book if you want to forge
results.”—Chris Brogan, publisher Owner Magazine.
Realistic, practical, and challenging
From Mark Einersen of Locust Grove, Georgia on 11/20/2013.
Very useful insights that can improve any service-oriented organization. I am purchasing copies for staff, leaders and volunteers at our church to help us create a world-class guest experience every week for adults and kids, with a special focus on our VIPs (first-time guests). Definitely recommend this book for it's practicality and helpful questions to think through in any organization.
From Karen Grace of Jackson, Tennessee on 11/7/2013.
This book was sent to me. I read it and was so excited I asked my employer to purchase it for a team of our staff to read and develop a customer service in-service for our staff. They are excited and are developing a series of in-services because there is so much great information in this book.
Great reminder of what businesses have lost
From Gary Balser of TELLICO PLAINS, Tennessee on 11/7/2013.
This book was a great reminder for a seasoned marketing business man how to serve your customers, friends, and those you interact with daily.I gave another copy to our executive Pastor in our contemporary church and he is pouring through it so we can use the prinicples for not only our vistors but also for our members to have "Remarkable" expereinces every week.This is perfect for the churches striving to reach the next generation.
9-1/2 Principles of Innovative Service
From Mary Beth Lemoine of Marietta, Georgia on 9/24/2013.
Excellent. Loved reading it. Thanks.
From Tom Berger of Charlotte, North Carolina on 9/24/2013.
Once again, the leading authority on the topic of Client Service has given us new Guideposts... I have kept this book with me to remind myself that it is by serving others that my team wins! Lessons taught and Meaningful anecdotes told as only Chip Bell can tell them... for business and for life.
Don't Miss This Book!
From Crystal Walker, PHR of Statesville, North Carolina on 9/24/2013.
This book is a must read! Working in HR, the only product our team offers is Customer Service and this book has captured the essence of how to practice that! I have know Chip for some time and this book is one of his best!
It's Just That Simple!
From Karl Speak of Minneapolis, Minnesota on 9/16/2013.
I know Chip Bell. Chip Bell knows all about customer service. Read this book and you will know the importance and power of great customer service. As Chip has taught us for many years, great customer service has more to do with attitude and a willingness to serve than technique. Everyone is capable of delivering great customer service and Chip's anecdotes and aphorisms provide us the simple inspirations needed to step up and serve customers that will enrich every employee's day-to-day work.
From Susan Oldham of Spartanburg, South Carolina on 9/11/2013.
Chip has done it again with his newest book.......core principles cleverly packaged in a book that both impassions and delights! As a keen conversation piece, this book should hold a spot on every Board room conference table, on every manager's desk, and in every customer rep's cubicle! An easy, fun, "story rich" read for everyone wanting to raise the bar on customer loyalty!
Best Holiday Gift for Every Customer
From Mari Pat Varga of Chicago, Illinois on 9/10/2013.
Every year I struggle with what token of appreciation I could give my clients for the holidays. Chip Bell made it easy for me this year with his new "The 9-1/2 Principles of Innovative Service." It's a small package but one that is chocked full of great ideas, wise perspectives, engaging anecdotes and humor. It is the perfect stocking stuffer or thank you gift. No one knows more about creating an amazing customer experience that Chip Bell. Bravo!
9 1/2 principles....
From A.Martin Bruehl of Huntington, New York on 9/7/2013.
surprisingly useful! well worth the cost. Thanks
From Rebecca Henderson of Johnson City, Tennessee on 8/30/2013.
I love, Love, LOVE this little book....don't let the small size lead you to believe that the message is small, because it's not. Dr. Bell has absolute filled this book with tons of examples culled from his life experiences. If you're looking for more business, this is a book you've got to read pronto!
Another Gem from Chip Bell
From Catherine Glawson of Asheville, North Carolina on 8/30/2013.
What a fabulous book! From the intriguing title to the practical step by step to the creative and inspiring ideas, ‘The 9 1/2 Principles of Innovative Service” is a gem. Chip Bell never ceases to amaze in how he can light the fire of customer service again and again. This is not only a great read however a wonderful gift for both employees and customers. I highly recommend it!!
Highly Recommended, BUT...
From Jack Malcolm of Fort Lauderdale, Florida on 8/21/2013.
I have a dilemma in writing this review. I enjoyed the book, as I have Chip's other books. It's well-written, it's inspirational, and it makes excellent sense. My problem is that I make a living training salespeople, and if every company followed the principles in this book, there would be no need for salespeople, because no one would ever lose customers. So please tell Chip to quit writing these.
9 1/2 Principles of Innovative Service
From Tony D'Amelio of Stamford, Connecticut on 8/21/2013.
It's hard to believe such a small book could contain so much great wisdom and advice. Chip Bell has outdone himself. I have been a fan of his work for many years. He expands on a series of simple ideas in such an engaging way - he creates a road map for individuals and organizations looking for inspiration to ratchet up the customer experience. This book will spark people into action. It's already had a big impact on me.
Entertaining and Inspiring
From Amy Driehorst of Temperance, Michigan on 8/20/2013.
I spent many years in retail sales and management--at a time when we aimed for personal service and attention to detail. Those days seem long gone. At least they did until I read Chip's book! It inspires a level of service rarely found today and the best part is it removes the excuse that companies don't have the budget or staff to provide true customer service. His ideas will ignite a spark to let service providers everywhere know that the power to make their customers swoon, smile and sing their praises lies within themselves!
Absolute Must Read!
From John Patterson of Atlanta, Georgia on 8/19/2013.
Chip Bell has done it again! 9 1/2 Principles of Innovative Service is a spectacular “how to” book for creating an experience that makes today’s tough customers swoon with delight! Drawing on his over 30 years of consulting with some of the most innovative brands in the world – Ritz Carlton Hotels, Harley Davidson, USAA, etc.- Chip has created a very real world guide with great strategies for delivering value unique experiences to deal with the increased expectations all customer possess today. It is an especially enjoyable read with all of Chip’s great stories which help the reader remember what it takes to deliver innovative service. 9 1/2 Principles of Innovative Service is a practice-focused blueprint and creativity-building workbook that includes tips for delivering an unexpectedly positive experience that drives loyalty from today’s picky and fickle customer. This simple book is full of remarkable nuggets for wowing customers and is absolutely Chip Bell at his best. It is a must read for all!
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