212 Service with free DVD

212 Service
From Matthew Reed of Altoona, Iowa on 3/25/2013.

Just found out that the Michigan basketball coach used this concept to motivate his team before they played their first game in the NCAA tournament. Great book and concepts.

Inspired Me!
From Phyllis Daughtrey of Duncan, Oklahoma on 3/1/2013.

I teach Culture Training at my place of employment. This book is exactly what we are trying to accomplish. Very well done.

212 Service
From Gary Schnellert of Sartell, Minnesota on 12/29/2012.

Provides 10 rules for a service culture with convincing examples. An excellent book for teaching those who are interested in moving above and beyond the regular service mode.

212 service
From Bill Danner of The Villages, Florida on 8/27/2012.

Simple Facts equals Simple Truths and most of our needs are provided and questions answered by this simple philosophy. The greatest joy I get is in sharing this with other people.

To the point
From Ruben of San Antonio, Texas on 7/27/2012.

This book tells it like it is.I was in the army 20 years.This takes me back to what a good leader is.Your employees have to look up to you not because you are the Boss but because you lead by example.And there is nothing that they have to do that you have not done yourself.This brings you respect

212 Service
From Rhonda Manski of Pittsburgh, Pennsylvania on 7/27/2012.

Excellent book. I am going to order more.

excellent resource
From Anonymous of so.wayne, Wisconsin on 7/13/2012.

This book is an excellent tool to use in order to get a management team into the right frame of thinking when motivating line workers!

Great Book
From Anonymous of Mesa , Arizona on 2/17/2012.

Great book, very enlightening.

Great Read
From Doug Marchant of Cedar City , Utah on 11/15/2011.

This is a great book for anyone looking to improve their customer service.
If you manage a team of people add this to your library for team members to borrow and read to help recharge their customer service batteries.

212 Service
From Greg Anderson of Salt Lake City, Utah on 11/10/2011.

It was the perfect way to end our sales meeting. We showed the 212º Service movie, and gave everyone a copy of the book.

212 Service
From Todd Duncan of Los Angeles, California on 11/10/2011.

A game changer! This little book has changed the way we think about service. It takes only 30 minutes to read and believe me, I couldn’t put it down!

212 Service
From Bob Jones of Evansville, Indiana on 11/10/2011.

Great book! 212º Service has had a profound effect on energizing our team to take our performance to the next level.

212 Service
From Kevin Dunn of Wheaton, Illinois on 11/10/2011.

Wow…is all I can say after watching the 212º Service video!

212 Service
From Mark Beeston- DL Rogers of Corpus Christi, Texas on 11/7/2011.

GREAT! Short, to the point, hits the mark.

212 Service
From Betsy Gaskins McClaine of Raleigh, North Carolina on 9/16/2011.

Outstanding - provides focus and energy to elevate service excellence initiative - great DVD to convey message in brief 3 minutes. Inspiring to our team.

212
From Anonymous of Benton Harbor, Michigan on 4/15/2011.

This is an excellent book. I highly recommend it for those that want to make a difference and not just be mediocre.

212 degrees
From Drake Saylors of Anderson, South Carolina on 4/10/2011.

Such a real reminder about how just that "additional extra effort" can make the difference, can produce the pay-off, in accomplishment: 1 more sales call late in the day // 1 more phone call to either a customer, or family member //staying 1 more minute to hear someone's story to completion // 1 more handwritten letter // 1 more compliment(added to the 3 other sincere ones we're supposed to issue - EVERY day, right?) - you get the picture. All I have to do is begin counting to myself: "two-hundred & nine, two-hundred & ten, two-hundred & eleven..." and it sets my mind in a creative mode looking for that "one more degree" of SOMETHING, now. Wonderful stuff. Thank you for the resource.

212 Service
From Dr. A.E. Wright of Stafford, Virginia on 4/8/2011.

loved it, will be placing it in our book club

212 service
From Anonymous of champaign, Illinois on 4/7/2011.

thought provoking

212 Service
From Dolores Zazanis of Cincinnati, Ohio on 4/6/2011.

Insightful. Your usual top-quality.

Very Motivational
From ChrisC of Westborough, Massachusetts on 4/6/2011.

This book has already changed my entire life for the better. I enjoy the DVD, also. I watch it quite often to keep me always thinking "212".

212 Service
From Patricia Schaus of Anaheim, California on 4/5/2011.

Short, Precise and to the point. A valuable tool

212 Service
From Donna Brooks of Paris, Texas on 4/5/2011.

Inspiring, uplifting, puts it all into focus.

212 Service
From Bernadette Randle of University City, Missouri on 4/5/2011.

I bought six copies; one for myself and the others as gifts for the leaders in my life. We're all empowered to now be better motivators. Thanks!

212 Service
From Judith Knight of Tilton, New Hampshire on 4/5/2011.

Highly recommended! I would give it six stars if I could!!

212 Service
From Ernest Micks of Bellevue, Nebraska on 4/5/2011.

This book is awesome; started reading when I received in the mail and didn’t put it down until I finished the last page. I believe the message presented in this book is right on target and offers excellent advice in moving your team and business in the right direction for success. Putting your employees first makes for a winning combination, once your employees know how much you care for them, they will go the extra degree.

212 Service
From Debra Sanford of Dallas, Texas on 4/5/2011.

212 Service is an excellent corporate leadership and motivational book. A continuation from 212, it further defines 212 principles in the workplace. The individual testimonial stories of the principles in action with highly known companies and individuals are really the icing on the cake. Great short read. Very applicable to the workplace and to the home.