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The Dash by Linda Ellis and Mac Anderson
Friends by BJ Gallagher
First Thing Every Morning by Lewis Timberlake
Oil For Your Lamp by BJ Gallagher and Lisa Hammond
Attitude Is Everything by Vicki Hitzges
Eat That Frog! by Brian Tracy
Stress Is A Choice by David Zerfoss
The Heart Of A Teacher by Paula Fox
Own Your Dreams by John C. Maxwell
Become a Simple Truths VIP
212° The Extra Degree by Sam Parker and Mac Anderson
212° Service by Mac Anderson
The Simple Truths Of Service Inspired by Johnny The Bagger
Pulling Together by John Murphy
Finish Strong by Dan Green
Inspiration 365 by Zig Ziglar
Seven Choices for Success and Significance by Dr. Nido Quebin
The Strangest Secret by Earl Nightingale
Motivational Quotes by Mac Anderson
Change Is Good, You Go First by Mac Anderson
"Great beginnings are not as important as the way one finishes."
- Featured on the print Great Beginnings.
"At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree...makes all the difference."
- Featured on the print 212°, The Extra Degree.
"In the middle of every difficulty...comes opportunity."
- Featured on the print Fern.
"It's not what you look at that matters, it's what you see."
- Featured on the print Imagination.
"We make a living by what we get. We make a life by what we give."
- Featured on the print Warm Sunbeams.
"A leader's job is to look into the future and see the organization not as it is, but as it can be."
- Featured on the print A Leader's Job.
4 Color - Hardcover - 112 pages - by Mac
DVD run time: 3m
At 211º water
is hot. At 212º, it boils. And with boiling water, comes steam. And
steam can power a locomotive. The one extra degree makes the
difference. This simple analogy reflects the ultimate definition of
excellence. Because it's the one extra degree of effort, in
business and life, that can separate the good from the great.
Service Mac Anderson covers the 10 rules for creating a top notch
service culture that any type and any size business can employ to
take their service culture to the extra degree. Written with real
life examples, this book will have your team excited and coming up
with their own ideas to make your service culture the best it can
Included is a
3 minute DVD movie. This is a great way to kick off your meeting or
new employee training followed by each employee reading and
discussing this engaging book.
is the founder of Simple Truths and Successories. Mac has authored
or co-authored eighteen books on a variety of motivational and
inspirational topics. Mac's books have sold over four million
212 Degress Customer Service
From Robyn Martin of Fort Worth, Texas on 11/18/2013.
I really enjoyed the book. A very easy read and very good information.
From George Marquez of Dallas, Texas on 9/12/2013.
212 Service represents an excellent model to compliment our Customer Service training here at North Lake College. Great products!
From Carolyn Bunzendahl of Rushville, Indiana on 5/28/2013.
Great, short read. Good reminders of Servant Leadership. DVD inspirational.
From Matthew Reed of Altoona, Iowa on 3/25/2013.
Just found out that the Michigan basketball coach used this concept to motivate his team before they played their first game in the NCAA tournament. Great book and concepts.
From Phyllis Daughtrey of Duncan, Oklahoma on 3/1/2013.
I teach Culture Training at my place of employment. This book is exactly what we are trying to accomplish. Very well done.
From Gary Schnellert of Sartell, Minnesota on 12/29/2012.
Provides 10 rules for a service culture with convincing examples. An excellent book for teaching those who are interested in moving above and beyond the regular service mode.
From Bill Danner of The Villages, Florida on 8/27/2012.
Simple Facts equals Simple Truths and most of our needs are provided and questions answered by this simple philosophy. The greatest joy I get is in sharing this with other people.
To the point
From Ruben of San Antonio, Texas on 7/27/2012.
This book tells it like it is.I was in the army 20 years.This takes me back to what a good leader is.Your employees have to look up to you not because you are the Boss but because you lead by example.And there is nothing that they have to do that you have not done yourself.This brings you respect
From Rhonda Manski of Pittsburgh, Pennsylvania on 7/27/2012.
Excellent book. I am going to order more.
From Anonymous of so.wayne, Wisconsin on 7/13/2012.
This book is an excellent tool to use in order to get a management team into the right frame of thinking when motivating line workers!
From Anonymous of Mesa , Arizona on 2/17/2012.
Great book, very enlightening.
From Doug Marchant of Cedar City , Utah on 11/15/2011.
This is a great book for anyone looking to improve their customer service.If you manage a team of people add this to your library for team members to borrow and read to help recharge their customer service batteries.
From Greg Anderson of Salt Lake City, Utah on 11/10/2011.
It was the perfect way to end our sales meeting. We showed the 212º Service movie, and gave everyone a copy of the book.
From Todd Duncan of Los Angeles, California on 11/10/2011.
A game changer! This little book has changed the way we think about service. It takes only 30 minutes to read and believe me, I couldn’t put it down!
From Bob Jones of Evansville, Indiana on 11/10/2011.
Great book! 212º Service has had a profound effect on energizing our team to take our performance to the next level.
From Kevin Dunn of Wheaton, Illinois on 11/10/2011.
Wow…is all I can say after watching the 212º Service video!
From Mark Beeston- DL Rogers of Corpus Christi, Texas on 11/7/2011.
GREAT! Short, to the point, hits the mark.
From Betsy Gaskins McClaine of Raleigh, North Carolina on 9/16/2011.
Outstanding - provides focus and energy to elevate service excellence initiative - great DVD to convey message in brief 3 minutes. Inspiring to our team.
From Anonymous of Benton Harbor, Michigan on 4/15/2011.
This is an excellent book. I highly recommend it for those that want to make a difference and not just be mediocre.
From Drake Saylors of Anderson, South Carolina on 4/10/2011.
Such a real reminder about how just that "additional extra effort" can make the difference, can produce the pay-off, in accomplishment: 1 more sales call late in the day // 1 more phone call to either a customer, or family member //staying 1 more minute to hear someone's story to completion // 1 more handwritten letter // 1 more compliment(added to the 3 other sincere ones we're supposed to issue - EVERY day, right?) - you get the picture. All I have to do is begin counting to myself: "two-hundred & nine, two-hundred & ten, two-hundred & eleven..." and it sets my mind in a creative mode looking for that "one more degree" of SOMETHING, now. Wonderful stuff. Thank you for the resource.
From Dr. A.E. Wright of Stafford, Virginia on 4/8/2011.
loved it, will be placing it in our book club
From Anonymous of champaign, Illinois on 4/7/2011.
From Dolores Zazanis of Cincinnati, Ohio on 4/6/2011.
Insightful. Your usual top-quality.
From ChrisC of Westborough, Massachusetts on 4/6/2011.
This book has already changed my entire life for the better. I enjoy the DVD, also. I watch it quite often to keep me always thinking "212".
From Patricia Schaus of Anaheim, California on 4/5/2011.
Short, Precise and to the point. A valuable tool
From Donna Brooks of Paris, Texas on 4/5/2011.
Inspiring, uplifting, puts it all into focus.
From Bernadette Randle of University City, Missouri on 4/5/2011.
I bought six copies; one for myself and the others as gifts for the leaders in my life. We're all empowered to now be better motivators. Thanks!
From Judith Knight of Tilton, New Hampshire on 4/5/2011.
Highly recommended! I would give it six stars if I could!!
From Ernest Micks of Bellevue, Nebraska on 4/5/2011.
This book is awesome; started reading when I received in the mail and didn’t put it down until I finished the last page. I believe the message presented in this book is right on target and offers excellent advice in moving your team and business in the right direction for success. Putting your employees first makes for a winning combination, once your employees know how much you care for them, they will go the extra degree.
From Debra Sanford of Dallas, Texas on 4/5/2011.
212 Service is an excellent corporate leadership and motivational book. A continuation from 212, it further defines 212 principles in the workplace. The individual testimonial stories of the principles in action with highly known companies and individuals are really the icing on the cake. Great short read. Very applicable to the workplace and to the home.
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